LGU Queuing System

Manage Queues & Customer Journeys

A complete system to streamline customer flow, reduce waiting times, and enhance public service efficiency. Empower your constituents and improve staff productivity with our intelligent queuing solutions.

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Key Features

Virtual & Mobile Queuing

Allow constituents to join a queue remotely via their mobile phones, reducing physical crowding and waiting times.

Online Appointment System

Enable citizens to book appointments online for various LGU services, ensuring organized schedules and better resource management.

Digital Signage Integration

Display real-time queue information, announcements, and other relevant content on screens within your service areas.

Reports & Dashboards

Access comprehensive analytics on waiting times, service times, and staff performance to make data-driven improvements.

Customer Feedback Module

Gather valuable feedback from citizens immediately after their service interaction to continuously improve service quality.

SMS & Push Notifications

Keep citizens informed about their queue status with automated notifications, allowing them to wait wherever they prefer.

Why Choose Our System?

Reduce Wait Times

Dramatically cut down on waiting periods and improve the citizen experience with virtual and mobile queuing options.
Enhance Service Quality

Utilize performance data and customer feedback to optimize service delivery and staff allocation.
Improve Staff Productivity

Automate the queuing process to free up your staff to focus on providing quality service rather than managing crowds.
Increase Satisfaction

Empower citizens by giving them control over their waiting experience, leading to higher satisfaction and trust in public services.

Sentinel x Integra QMaster Processflow

System Solution

Flexible Implementation

Full-blown Wireless, Wired, or a Combination thereof, the Integra QMaster can flexibly handle any company's queuing requirements.

SMS Capability

SMS Notification can be sent to the customers on-queue once their ticket is to be called in a few minutes. This allow customers to manage their time properly and reduce the crowd size within the company premises.

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